Everybody has a “Monday” experience from time to time. You know, those kinds of days that start badly and get worse as they go on.
For example, the morning begins with a review of your open tickets. You wince from the sheer number of open requests. An IM pop-up informs the team that a couple of members are out sick. A quick scan of your email reveals your HR manager’s third request for a certification test date. And finally, as she walks through the cubes, you hear the IT manager wondering aloud, “Why is the ticket count is so high?”
Take a deep breath. We have all experienced these types of moments. Even the most perfect job comes with a slew of negatives. (Have you ever heard the saying, “If it was fun, they wouldn’t call it work?”)
I’ve found that the younger folks tend to get frustrated when bad stuff happens at the office. The truly naïve might go as far to lash out on social media trying to place blame, even where none exists.
Not a good idea.
Instead, you should follow the example of those with more experience. The experienced folk do a better job of keeping an even keel if for no other reason than they understand a simple fact: Things can get worse.
You don’t believe me? Well, a high-priority ticket just hit your queue. One of your most favorite customers reports several machines with encrypted data. Oh, and did I mention, one of your first tasks this morning is to finish configuring their new backup system. (You would have finished it last night, but you had to leave early to take you girlfriend to see the Meghan Trainor concert.)
For whatever it’s worth, I’ve observed that the thin line that divides miraculous recovery from total implosion is a person’s attitude. If you can keep a good attitude, you have a chance to turn things around. Alternatively, if a bad attitude starts to take control, give it up. You’re headed to the abyss.
Let me illustrate with an example.
Think about the last time you had to speak with an irate customer. What was your attitude toward the customer? I suspect that if you kept a good attitude, that conversation probably started badly but got better. Heck, you might even be Facebook friends now.
What about you folks with bad attitudes? I’m guessing it didn’t go so well. I hope you still have a job.
Bottom line — you will never get fired for keeping a good attitude. And you might even find a way to make things better.
And isn’t that what it’s all about — making things better? Whether we are providing a service, creating a new product or mastering a skill, accomplishment lies in making progress everyday.
Muhammad Ali has a great quote along these lines — “Don’t count the days. Make the days count.”
You can’t make the days count if you have a bad attitude.
So, in the face of everything, keep a good attitude. If you can do that, you’ve had a successful day.